These Terms and Conditions of Use and Sale (Terms”) govern the access to and use of (including the purchase of products on) the website located at www.lacerofficial.com

The online store www.lacerofficial.com ensures consumer rights. A consumer cannot waive the rights granted to them under the Consumer Rights Act. Provisions of agreements less favorable to the consumer than those in the Consumer Rights Act are invalid, and the provisions of the Consumer Rights Act shall apply in their place. Therefore, the provisions of this Terms and Conditions are not intended to exclude or limit any consumer rights conferred upon them by mandatory legal provisions, and any doubts should be interpreted in favor of the consumer. In case of any inconsistency between the provisions of these Terms and Conditions and the aforementioned laws, the priority shall be given to the latter, and they should be applied accordingly.

These Terms are a binding agreement between you and LACER Online Store (www.lacerofficial.com). Our decision to offer and sell products on the Online Store, and otherwise to grant access to the Online Store, is based on the assumption that these Terms have been read, understood and accepted by you. Therefore, by using or accessing the Online Store in any way (other than for the purpose of reading these Terms), you expressly represent that you are legally competent to enter into this agreement and that you agree to bebound by these Terms. If you do not agree to all or part of these Terms, please do not use the Online Store.

1.1. The Terms and Conditions apply to all orders placed by the Customer (hereinafter referred to as ”you” or “Customer”) with LACER, hereinafter referred to as "Seller", “Administrator”, ”us ” or ”we”, at the Lacer Online Store, mobile Online Store, or telephone (jointly referred to as ”lacerofficial.com”).

1.2. This Terms and Conditions apply to both consumers and entrepreneurs using the online store, unless a specific provision of the Terms and Conditions applies exclusively to consumers or to entrepreneurs.

1.3. The controller of personal data processed in the online store in connection with the provisions of this Terms and Conditions is the Seller. Personal data is processed for purposes, to the extent, and based on the grounds and principles set forth in the privacy policy published on the Online Store. The privacy policy primarily covers the principles of processing personal data by the controller in the Online Store, including the grounds, purposes, and scope of personal data processing, as well as the rights of individuals whose data is processed, and information regarding the use of cookies and analytical tools in the online store. Use of the Online Store, including making purchases, is voluntary. Similarly, providing personal data by users of the Online Store, service recipients, or Customers is voluntary, subject to exceptions specified in the privacy policy (contractual obligations and statutory requirements of the Seller).

1.4. Definitions:

1.4.1. WORKING DAY – any day from Monday to Friday, excluding statutory holidays.

1.4.2. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.

1.4.3. ORDER FORM – an Electronic Service, an interactive form available in the Online Store enabling the placement of an Order, particularly by adding Products to the electronic shopping cart and specifying the Terms of the Sales Agreement, including the method of delivery and payment.

1.4.4. CUSTOMER - an individual person that has entered into or intends to enter into a Sales Agreement with the Seller.

1.4.5. CIVIL CODE – the Civil Code Act of 23 April 1964 (Journal of Laws 1964 No. 16, item 93, as amended).

1.4.6. ACCOUNT – an Electronic Service, identified by an individual name (login) and password provided by the Service Recipient, a collection of resources in the ICT system of the Service Provider where data provided by the Service Recipient and information about Orders placed by them in the Online Store are stored.

1.4.7. NEWSLETTER – an Electronic Service, identified by an individual name (login) and password provided by the Service Recipient, a collection of resources in the ICT system of the Service Provider where data provided by the Service Recipient and information about Orders placed by them in the Online Store are stored.

1.4.8. PRODUCT – goods available in the Online Store, subject to a Sales Agreement between the Customer and the Seller.

1.4.9. REGULATIONS – these regulations of the Online Store.

1.4.10. ONLINE STORE - the online store of the Service Provider available at the online address: www.lacerinternational.com

1.4.11. SELLER; SERVICE PROVIDER – Art Studio Weronika Hempel Atelier 3003, Lacer International, ul. Onyszkiewicza 30, 22-400 Zamość, NIP 9223071941, REGON 521509737, email address: contact@lacerofficial.com, contact phone number: +48 884 930 205.

1.4.12. SALES AGREEMENT – a sales agreement of a Product concluded or to be concluded between the Customer and the Seller via the Online Store.

1.4.13. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.

1.4.14. SERVICE RECIPIENT - an individual using or intending to use the Electronic Service.

1.4.15. POLISH LAW - USTAWA O PRAWACH KONSUMENTA, USTAWA – ustawa z dnia 30 maja 2014 r. o prawach konsumenta (Dz.U. 2014 poz. 827 ze zm.)

1.4.16. ORDER – a declaration of will by the Customer submitted via the Order Form and aimed directly at concluding a Sales Agreement of a Product with the Seller.

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Please make sure you have read and understood the Terms and Cnditions before placing your Order. A prerequisite for starting to use the Online Store and placing orders is reading and accepting these Regulations.

The presence of products or services on www.lacerofficial.com at any given time does not guarantee their availability indefinitely. We reserve the right to discontinue any product at any time.

By registering and making purchases in the Online Store, Customers provide their personal data and consent to its processing by www.lacerofficial.com as outlined in the Privacy Policy.

Customers can use the Online Store by registering and creating a private account (referred to as "Customer Account"), where personal data and information related to orders are stored. Customers have the right to terminate their agreement with the Seller regarding the Customer Account at any time by submitting a declaration to delete the Customer Account. To do so, Customers should contact the Seller directly or use the functionalities provided within the Customer Account.

The Customer is responsible for providing accurate personal data. The Seller reserves the right to refuse processing and cancel an order if the Customer has provided false data or data that raises reasonable doubts. In such cases, the Customer will be notified via phone or email of the cancellation reasons and has the opportunity to provide clarification. If contact information is unavailable, explanations will be provided once contact is established.

The Customer is accountable for all transactions made using their login and password, unless such information was disclosed to a third party without fault of the Customer. The Online Store is committed to safeguarding login and password confidentiality, and Customers must take measures to prevent unauthorized access by third parties.

The Online Store is not liable for Customers sharing their login or password to their Customer Account with third parties. Customers must notify the Online Store of any changes or deletions to their registered email account.

Customers affirm the accuracy of all data provided for order processing, while the Online Store is not obligated to verify its accuracy.

Seller strives to deliver an exceptional online experience and reserves the right to restrict site access and close accounts of users who violate these terms and conditions or any other provisions.

2.1. The Online Store offers the following Electronic Services: Account, Order Form, and Newsletter.

2.1.1. Account – The use of the Account is possible after the Service Recipient completes two consecutive steps: (1) filling out the Registration Form; (2) clicking on the "Register Account" field. The Registration Form requires the Service Recipient to provide the following data: full name/company name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and password. For Service Recipients who are not consumers, it is also necessary to provide the company name and VAT number.

2.1.1.1. The Account Electronic Service is provided free of charge for an indefinite period. The Service Recipient has the option to delete the Account (resign from the Account) at any time and without giving a reason by sending a relevant request to the Service Provider, particularly via email to: customercare@lacerofficial.com.

2.1.2. Order Form – The use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart in the Online Store. Placing an Order requires the Customer to complete two consecutive steps: (1) filling out the Order Form and (2) clicking on the "Order with obligation to pay" field on the Online Store's website after filling out the Order Form. Until this point, there is the possibility of independently modifying the entered data (for this purpose, follow the displayed messages and information available on the Online Store). The Order Form requires the Customer to provide the following data regarding the Customer: full name/company name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and data regarding the Sales Agreement: Product/s, quantity of Product/s, place and method of Product/s delivery, payment method. For Customers who are not consumers, it is also necessary to provide the company name and VAT number.

2.1.2.1. The Order Form Electronic Service is provided free of charge and terminates upon placing an Order via it or upon the Service Recipient's earlier cessation of placing an Order.

2.1.3. Newsletter – The use of the Newsletter occurs after providing the email address in the "Newsletter" tab visible on the Online Store site, where subsequent editions of the Newsletter are to be sent, and clicking on the "Subscribe" field. The Newsletter can also be subscribed to by checking the appropriate checkbox during the Account creation process – upon creating an Account, the Service Recipient is subscribed to the Newsletter.

2.1.3.1. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient has the option to unsubscribe from the Newsletter (resign from the Newsletter) at any time and without giving a reason by sending a relevant request to the Service Provider, particularly via email to: customercare@lacerofficial.com.

2.2. Technical requirements necessary to cooperate with the teleinformatics system used by the Service Provider include: a computer, laptop, or other multimedia device with Internet access; access to email; an up-to-date web browser: Mozilla Firefox; Internet Explorer; Opera; Google Chrome; Safari; Microsoft Edge; any screen resolution; enabling the option to save Cookies and support Javascript in the web browser.

2.3. The Service Recipient is obligated to use the Online Store in accordance with the law and good practices, respecting personal rights, as well as copyrights and intellectual property rights of the Service Provider and third parties. The Service Recipient must enter data accurately based on the actual circumstances. The Service Recipient is prohibited from providing unlawful content.

2.4. The procedure for handling complaints regarding Electronic Services is specified in section 7 of the Terms and Conditions.

3.1. The conclusion of a Sales Agreement between the Customer and the Seller occurs upon prior submission of an Order by the Customer using the Order Form on the Internet Store in accordance with section 2.1.2 of the Terms and Conditions.

3.2. The prices shown on lacerofficial.com include VAT as required by law for European Union nations, but do not cover import duties, fees, and taxes upon delivery for non-EU countries. These charges are determined by the local customs authority and must be settled to release your order from customs. Various incoterms may apply depending on the delivery destination.

3.3. Procedure for entering into a Sales Agreement in the Online Store using the Order Form

3.3.1. The conclusion of a Sales Agreement between the Customer and the Seller occurs upon prior submission of an Order in the Online Store in accordance with section 2.1.2 of the Terms and Conditions.

3.3.2. After submitting the Order, the Seller promptly confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution occurs by the Seller sending a relevant e-mail message to the Customer's e-mail address provided during the Order placement, which contains at least the Seller's statements regarding the receipt of the Order and its acceptance for execution, as well as confirmation of the conclusion of the Sales Agreement. Upon receiving the above-mentioned e-mail message by the Customer, the Sales Agreement is concluded between the Customer and the Seller.

4.1. The gift card is issued to the bearer.

4.2. Initially, the gift card is sent in online form to the e-mail provided during purchase.

It is enclosed in an envelope and includes: a code, the amount, and the expiration date.

4.3. The card may also be issued physically upon your request if the you select physical option on Online Store.

4.4. The holder of the gift card is entitled to a single use of the gift card within the specified period (gift card expiration date) and up to the amount loaded on it by purchasing products from our Online Store or physical store in accordance with these Terms and Conditions.

4.5. The gift card can be redeemed in the Seller's Online Store within the specified period (gift card expiration date).

4.6. The gift card replaces monetary funds of the value loaded on it for the purpose of making payment under a Sales Agreement, but it itself is not exchangeable for cash.

4.7. The Customer has the right to use the gift card for a Sales Agreement whose value exceeds the nominal value of the gift card, provided that in such a case, the customer must pay the remaining amount using available payment methods in the online store. In the case of a Sales Agreement whose value is less than the value stored on the card, the customer is not entitled to receive cash for the difference between the Sales Agreement value and the gift card value. The customer is also not authorized to reuse the gift card.

4.8. In case of return of products purchased using the gift card amount, the refund will be credited back to the gift card.

LACER ensures meticulous care in accepting and processing orders. We strive to deliver your order promptly, as per your chosen delivery method, and guarantee shipment within 7 working days from the date of payment.
The express worldwide delivery guarantee shipment within next working day if the order was placed day earlier before 13:00 of Warsaw time.

5.1 Delivery of the Product to the Customer is chargeable, unless otherwise stated in the Sales Agreement. The prices shown on lacerofficial.com include VAT as required by law for European Union nations, but do not cover import duties, fees, and taxes upon delivery for non-EU countries. These charges are determined by your local customs authority and must be settled to release your order from customs. Various incoterms may apply depending on the delivery destination.

5.2. Shipping costs are not included and will be finalized during checkout.

5.3. Transportation cost and import duties, fees and taxes do not apply for free shipping threshold value.

5.4. Personal pickup of the Product by the Customer at partner's point is free of charge.

5.5. The Seller provides the Customer with the following delivery or pickup options for the Product:

5.5.1. Courier delivery.

5.5.2. Personal pickup at selected partner's point.

5.6. The delivery time of the Product to the Customer is up to 7 Business Days, unless a shorter period is specified in the description of the Product or during the Order placement. For Products with different delivery times, the delivery time is determined by the longest specified period, which however cannot exceed 30 Days.

After placing your order, you'll receive an email confirmation detailing your expected delivery information. Once your order is confirmed and packed at our warehouse, you'll be provided with a tracking number for your shipment.

5.6.1. In case of payment by bank transfer, electronic payment, or credit card – from the day the Seller's bank account or settlement account is credited.

5.6.2. In case of payment by cash on delivery – from the day of concluding the Sales Agreement.

5.6.3. In case of deferred payment – from the day the Seller is notified by the lender about the conclusion of the credit agreement with the Customer, but no later than from the day the Seller's bank account is credited with funds from the credit granted to the Customer.

5.7. The readiness time of the Product for pickup by the Customer – in case of the Customer's choice of personal pickup of the Product, the Product will be ready for pickup by the Customer within a period of up to 7 Business Days, unless a shorter period is specified in the description of the Product or during the Order placement. For Products with different readiness times for pickup, the readiness time is determined by the longest specified period, which however cannot exceed 7 Business Days. The Customer will additionally be informed by the Seller via e-mail about the readiness of the Product for pickup. The start of the readiness period of the Product for pickup by the Customer is calculated as follows:

5.7.1. In case of payment by bank transfer, electronic payment, or credit card – from the day the Seller's bank account or settlement account is credited.

5.7.2. In case of payment by cash on delivery at personal pickup – from the day of concluding the Sales Agreement.

The maximum liability to for any loss or damage related to your order on www.lacerofficial.com is limited to the total amount you paid for your order.

Please be aware that it is your responsibility to accept the delivery once the parcel has been shipped. If you refuse delivery or incur charges due to your country's domestic tax policies or import regulations, we will deduct the return shipping costs from your refund. These deducted costs include duties prepaid by UPS and return shipping fees.

6.1. LACER reserves the right to offer special promotions such as "pre-order" or "waiting list," allowing customers to purchase items from new collections before they are officially launched for regular sale.

6.2. By placing a pre-order, the Customer agree to adhere to the terms and conditions specific to pre-orders as well as our standard Terms and Conditions.

6.3. It is essential that Customer's contact information provided during the pre-order process is accurate and kept up-to-date. Failure to provide accurate or updated information may result in us being unable to keep you informed about your pre-order status.

6.4. When placing a pre-order, you are required to pay the full price of the ordered products along with any applicable delivery fees.

6.5. Pre-ordered items will be shipped as soon as they become available, contingent upon their availability. Please note that launch dates and product availability dates are subject to change, and we cannot be held responsible for any such changes.

7.1. In the European Union, all prices include Value Added Tax (VAT).

7.2. For orders shipped to the USA, they are processed on a DDP (Delivery Duty Paid) basis, which means all import taxes and duties are included in the final price.

7.3. Orders sent to the UK are shipped either on a DDP (Delivery Duty Paid) basis, where all import taxes and duties are included in the final price, or on a DDU (Delivered Duty Unpaid) basis, where taxes and duties are not included in the final price. You can select your preferred method at the checkout.

7.4. For countries not specified above, orders are shipped on a DDU (Delivered Duty Unpaid) basis, which means that taxes and duties are not included in the final price.

8.1 The Customer have the option to return any item within 14 days of receiving your original order, including sale items. Please ensure that the item is unworn, unwashed, and still has all LACER's tags attached. Please note that duties, taxes, and original shipping charges are non-refundable. International customers can return parcels using any postal service, but you are responsible for covering the shipping costs.

8.2 To meet the deadline, it is sufficient to send a statement before the deadline expires. A statement of withdrawal from the contract can be made electronically via email to the address: contact@lacerofficial.com.

8.3. If you receive a defective item, please notify LACER immediately and return it to the following address: Art Studio Weronika Hempel Atelier 3003, LACER International, Onyszkiewicza 30 22-400, Zamość, Poland

8.4. The parcel remains the Customer's responsibility until it reaches us, so please request a receipt when sending it. This receipt serves as proof of shipment in case the parcel is lost in transit. When returning your order, remember to include your returns note (downloadable here) inside the parcel. Depending on your location and the postal service used, it may take up to 21 working days for your return to reach us in Poland. Upon receipt, we will process your refund via the original payment method within 14 working days, unless you prefer and agree to an alternative refund method that incurs no additional costs to you.

9.1. Payment Methods Offered by the Seller:
9.1.1. Cash/card payment upon personal pickup at our partner's point.
9.1.2. Cash on delivery upon receipt of the shipment.
9.1.3. Bank transfer to the Seller's bank account.
9.1.4. Electronic payments and payments via card through Przelewy24.pl, PayPal.com

We may choose not to accept certain payment methods for specific orders and may recommend alternative payment options.

9.2 Transactions for electronic payments and card payments are processed according to the Client's choice through:

9.2.2. Przelewy24.pl – operated by PAYPRO SPÓŁKA AKCYJNA with registered office in Poznań (address: ul. Pastelowa 8, 60-198 Poznań), registered in the National Court Register kept by the District Court Poznań – Nowe Miasto i Wilda in Poznań, VIII Economic Department of the National Court Register under KRS number 0000347935, share capital: PLN 5,476,300.00, NIP 7792369887, REGON 301345068.

9.2.3. PayPal.com – operated by PayPal (Europe) S.a r.l. & Cie, S.C.A., 5th floor 22–24 Boulevard Royal, L-2449, Luxembourg.

9.3. Client can securely enter payment details during checkout using a valid credit or debit card (with a VISA or Mastercard). The amount will be authorized on Client's card immediately upon placing the order but will not be charged until the goods are dispatched. Please note that any applicable bank charges are Client's responsibility.

9.4. If you choose to pay with PayPal, the amount will be reserved in your PayPal account as soon as you place the order, and it will only be debited when the goods are shipped from our warehouse. LACER reserves the right to reject any purchase made through PayPal.

9.5. A legally required invoice will be included in your parcel upon delivery.

10.1. This provisions only applies to customers based in the EU and who wish to cancel a Contract under the Consumer Contracts Regulations.

10.2. EU Customer have a legal right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 days from the day on which Customer, or a third party other than the carrier and indicated by Custumer, acquires physical possession of the last good. To exercise the right of withdrawal, Customer must inform us of such decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). Customer may use the attached withdrawal form template, but it is not obligatory. Customer can also electronically fill in and submit the withdrawal form or any other unequivocal statement on our website. If Customer will use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal without delay (e.g., by email). To meet the withdrawal deadline, it is sufficient for Customer to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

10.3. If you revoke this contract, we are required to refund all payments we received from you, including delivery costs (except any additional costs incurred as a result of you choosing a delivery method other than the lowest-cost standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about Customer's decision to withdraw from this contract. We will carry out such reimbursement using the same methods of payment as Customer used for the initial transaction; We will not charge any fees for the refund. We may hold off completing your refund until we have received the merchandise back, or Customer have supplied us with proof that have returned the merchandise, whichever occurs earlier. Customer is obliged to return or hand over all merchandise to us without undue delay, but at least within 14 days from the day on which you gave us your notice of revocation of this contract. The deadline is met if Customer send back the goods before the period of 14 days has expired. Customer will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

10.4. The right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

10.5. The products offered in the store are brand new and original. The seller is liable to the consumer for any lack of conformity with the contract that exists at the time of delivery of the goods and becomes apparent within two years from that time.

10.6. In case of a lack of conformity with the contract, the Consumer has the right to demand the goods to be brought into conformity with the contract, to receive a proportionate price reduction, or to terminate the contract.

10.7. To bring the goods into conformity with the contract, the Consumer may choose between repair and replacement, unless the chosen remedy is impossible or would impose disproportionate costs on the seller compared to another possible remedy, taking into account the value of the goods or the significance of the lack of conformity. The Consumer does not have the right to terminate the contract if the lack of conformity is minor.

10.8. The Consumer has the right to withhold payment of the remaining price or part thereof until the seller has fulfilled its obligations under the contract.

10.9. Our liability for defects is governed by relevant statutory provisions.

10.10. If you have a complaint, please contact us directly. If you feel your complaint is not adequately addressed, you may use the Online Dispute Resolution (ODR) platform, accessible at http://ec.europa.eu/odr, although you are not obliged to do so.

If any part of these Terms is deemed invalid or unenforceable by a court or regulator, the remainder of the Terms shall continue to apply.

12.1. The contract of sale for products in the LACER Online Store is governed by Polish law. Any dispute arising from or related to these Terms and Conditions, or any non-contractual obligations arising from or related to these Terms and Conditions, shall be subject to the exclusive jurisdiction of the courts of Poland or the courts of your place of residence, if provided by applicable law.

12.2. These Regulations do not exclude or limit any rights of the Customer under mandatory legal provisions. In case of contradiction between these Regulations and mandatory legal provisions granting broader rights to Consumers, the latter shall prevail.

12.3. LACER reserves the right to amend these Regulations for important reasons, including:
- adapting them to applicable laws,
- eliminating provisions that may adversely affect Customers' interests,
- in response to changes or expansions in the range of services and goods provided by the Online Store,
- in connection with changes, limitations, or expansions of LACER's business profile,
- due to organizational changes.

12.4. Changes under paragraph 2 do not affect Buyers who placed orders before the changes, unless required by mandatory legal provisions. Customers will be notified of any changes to these Terms and Conditions via the email address provided during order placement.

12.5. If amendments are made, Customers will be informed of the revised Terms and Conditions electronically (to the email addresses listed in their Customer Account or during order placement) and by publishing them on the Online Store's website, at least 14 days prior to their effective date. If a Customer does not accept the revised Regulations, they have the right to terminate their contract with LACER regarding their Customer Account at any time by submitting a declaration of intent to delete their Customer Account.

14.6. If any provision of these Terms and Conditions is amended or invalidated by a final court decision, the remaining provisions shall remain in force and bind the parties.

12.7. We value Customer comments and suggestions, which are essential for LACER's policy to act in the best interests of the Online Store's Customers. To submit comments, suggestions, report rights violations, or if your national laws grant you greater legal protection than these terms and conditions, please use the contact form or email us at: contact@lacerofficial.com. We will endeavor to consider your suggestions and protect your rights to the fullest extent possible.

Customers can also access the European Commission's platform for online dispute resolution (ODR) at: http://ec.europa.eu/odr.