To make an order on this site, simply add your desired items to your bag and proceed to checkout when you're ready to seal the deal. For optimal convenience, we recommend creating an account, granting you access to exclusive services, expedited checkout, and seamless order management.

Registered users can effortlessly access all pertinent order details within the my account section.

Upon order placement, anticipate a confirmation email in your inbox. If you have not get the email within 24, please reach out to our customer care team.

Note that once an order is confirmed, modifications or cancellations are generally not feasible. For assistance in such instances, do not hesitate to contact our customer care team.

Once your order embarks from our warehouse, expect another email, this time furnished with the tracking number.

For assistance with online orders, our customer care team stands ready to assist.

For comprehensive return and refund information, peruse the returns section.

LACER partners with the esteemed courier companies DHL and InPost to ensure the swift and secure delivery of your orders.

Shipping costs within Poland vary based on your chosen delivery method. Enjoy our complimentary shipping for orders exceeding 600 PLN in Poland and 1000 PLN Worldwide.

For your convenience, here are the payment methods we accept at LACER:

Credit card: Visa, Mastercard

Other: PayPal, Apple Pay, Blik

On our platform, every transaction is conducted with utmost security thanks to trustwave and geotrust-certified secure servers coupled with cutting-edge encryption services (SSL) to ensure your peace of mind. rest assured, we exclusively utilize protected connections, as evidenced by the "https" URL prefix and the lock symbol displayed in your browser's address bar.

For the maximum safety of your credit card purchases, during every order you will always be asked to enter your cvv code.

The option to pre-order will be displayed on the product page if it's available for that item. pre-ordering means reserving an item that is not yet ready for shipment but will be available soon. Each pre-order item includes an estimated ship date, although please note that these dates are subject to change. If you have any inquiries regarding the status of your pre-order, our customer care team is available to assist you.

For orders containing both currently available and pre-order items, they will be dispatched separately but you will only be charged once for shipping fees. Similarly, orders comprising pre-order items with varying expected ship dates will be shipped together on the latest estimated delivery date.

You will receive a confirmation email as soon as your package is dispatched.

If there's a specific item you're interested in that's not available online, don't hesitate to reach out to our customer care team for assistance.

We advise handling all items with care to prevent natural wear. When not in use, store accessories in the protective dust bag provided in a cool, dry area. It's important to note that variations in color grain are inherent to natural materials, enhancing the uniqueness of each item. tonal changes, incidental marks, and texture variations should be embraced as characteristics rather than imperfections. To maintain and prolong the lifespan of your purchase, avoid direct exposure to light, heat, and humidity. Steer clear of contact with cosmetics, and oil-based substances. Exercise caution when in contact with light-colored garments or surfaces to prevent color transfer. For more information please check our product care guide

We take immense pride in the craftsmanship and design of our lingerie and accessories. We are dedicated to utilizing only the finest materials, and each item undergoes meticulous inspection to uphold the highest standards of manufacturing, although we want to make sure you are happy with your items. Our items purchased from our website, stores, and authorized retailers have a one-year warranty against defects in materials and workmanship from the date of purchase. while it's uncommon to encounter issues, we are committed to providing top-notch customer service to address any concerns that may arise. If you experience any hardware or structural issues, kindly return the product to the original authorized retailer with proof of purchase for repair assessment, or reach out to our customer care team for assistance.

Please note that this limited warranty does not cover standard wear and tear, misuse, or theft. Additionally, repair service or replacement is not provided for products purchased from off-price or unauthorized retailers.

At LACER we occasionally distribute coupon codes to our subscribers. If you don't want to miss our speciall offers, please subscribe to our newsletter.

To use a promotion, simply enter the code during checkout. Please note that only one promotional code can be applied per order.

If the code fails to activate, please double-check the promotion's dates and eligible products/categories. Alternatively, feel free to contact customer service customercare@lacerofficial.com for assistance.